Last updated: 25 September 2026
This Policy explains whether a fee paid on Pahadi Zameen can be refunded or a paid feature cancelled. It should be read together with our Terms & Conditions. Because most of what we charge for is either work already performed (a check, a call, a report) or a right already delivered (unlocked contact details), most fees are non-refundable once the corresponding action has happened — the rules below set out exactly where that line falls for each fee.
Each side's share is charged only once a sale completes, so there is nothing to refund in the ordinary course. No success fee is charged at all on a sale to a buyer who paid the match/introduction fee. If a sale is later cancelled or reversed for a reason outside both parties' control before registration is completed, contact us and we will assess a refund of the success fee on a case-by-case basis.
Covers the cost of checking a property's land records. It is non-refundable once our team has started the check, whether or not the listing later sells or the records turn out to have an issue — the fee pays for the checking work itself, not a particular outcome. If we have not yet started the check, you may cancel for a full refund.
Non-refundable once the boosted placement has gone live, since the promotional slot has been delivered. If you cancel before it goes live, you get a full refund.
Billed monthly, for one visit a month by an authorised Pahadi Zameen person. Cancel any time to stop the next month; the current, already-paid month is not refunded. If we did not make that month's visit (for a reason on our side, not missing or wrong access details), we refund that month in full.
This flat fee unlocks a listing owner's contact details for you, and it is the whole charge: no success fee applies to a sale to you (no 1% from you, no 2% from the seller). It is non-refundable once the contact details have been shown to you, whether or not you go on to buy, because the fee pays for the introduction, not the outcome of the conversation that follows.
Two exceptions, refunded in full: (a) the number we gave you is wrong or the owner cannot be reached, and we cannot put you in touch within 7 days of you telling us; or (b) the property had already been sold or withdrawn before you paid. Tell us within 30 days of paying.
Refundable in full if no partner has yet been assigned to your request. Once a partner has been assigned and has begun work or travel, the coordination fee is non-refundable; any separate amount owed directly to the partner for work already done follows that partner's own terms, not this Policy.
You may reschedule or cancel free of charge up to 12 hours before the scheduled call for a full refund or a free reschedule. Cancelling within 12 hours of the call, or not joining, forfeits the fee, except where the advisor fails to join, in which case you get a full refund or a free reschedule.
Billed yearly, because circle rates are notified once a year. Once the report has been unlocked for you it is non-refundable. If you were charged but could not access the report because of an error on our part, we refund the year in full. The page shows which offices the report covers before you pay.
Approved refunds for payments made via Razorpay are issued to the original payment method, typically within 5–7 business days of approval, subject to your bank's or card network's own processing time. Refunds for offline cash/UPI payments are made by bank transfer or UPI to an account you confirm with us.
Write to tanmaysharma1@icloud.com or call/WhatsApp +91 86000 26873 with the payment reference and reason. We will confirm the outcome within a reasonable time based on the rules above.